Shipping policy
Shipping Policy
Where we ship
We currently ship to addresses within Australia, including PO Boxes and parcel lockers. We don't ship outside Australia at this time.
Shipping cost
Shipping is free on every order, with no minimum spend. Every order is sent with tracking.
Processing time
Orders are processed within 1 to 2 business days (Monday to Friday, excluding public holidays). You'll get an order confirmation email straight away and a shipping confirmation email with your tracking number once your order is on its way.
Delivery time
Once shipped, orders are delivered within 3 to 10 business days. That means most orders arrive within 4 to 12 business days of being placed. Remote and regional areas, busy periods, weather and carrier delays can occasionally add a few days.
Tracking your order
Use the tracking link in your shipping confirmation email, or visit our Track Your Order page. If your tracking hasn't updated for several days, email us with your order number and we'll look into it.
Orders with more than one item
Items in the same order are sometimes sent from different warehouses, so they may arrive in separate packages on different days. Each package has its own tracking number.
Address details
Please check your shipping address at checkout. If you spot a mistake, email us straight away and we'll try to update it before the order ships. We can't redirect parcels once they have been handed to the carrier.
Lost, late or damaged parcels
If your order hasn't arrived within 12 business days of ordering, or tracking shows it was delivered but you can't find it, contact us within 30 days of your order date and we'll help resolve it. If a parcel arrives damaged, please take a photo and email us so we can send a replacement or refund under our Refund Policy.
Prices, duties and GST
Prices are shown in Australian dollars and include GST where it applies. There are no extra duties or customs fees to pay on delivery.
Contact
Nested Pets
7 Wattle Street, Cooroy QLD 4563, Australia
Email: support@nestedpets.com
Phone: +61 477 936 802
Customer service: Monday to Friday, 9:00 AM to 5:00 PM AEST