Contact Us
Questions about an order, a size or a product? We're happy to help.
Get in touch
Email: support@nestedpets.com
Phone: +61 477 936 802
Address: Nested Pets, Unit 1/298 George St, Sydney NSW 2000, Australia
Hours: Monday to Friday, 9:00 AM to 5:00 PM AEST
We reply to every message within 1 to 2 business days. Please don't send returns to this address; message us first and we'll send you the return steps.
Send us a message
Before you write
The three things people ask us most.
How quickly will you reply?
We answer every message within 1 to 2 business days, Monday to Friday. Include your order number if your question is about an order and we can sort it faster.
Where is my order?
Your tracking number is in the shipping confirmation email. You can also follow your parcel on our Track Your Order page.
I want to return something. What do I do?
Send us a message with your order number and the item you'd like to return within 30 days of delivery. Please don't post anything back before we reply, because we'll give you the return address and the steps. Faulty or damaged items are replaced or refunded at no cost to you.