Frequently Asked Questions

Yes. Every order ships free across Australia with tracking. There's no minimum spend and nothing to add at checkout.

Delivery times depend on where you are in Australia and the item you've ordered. As soon as your order ships you'll get an email with a tracking number, and the tracking page shows the latest estimate for your parcel. If it's running later than expected, send us a message and we'll chase it for you.

Use the tracking link in your shipping confirmation email, or open our Track Your Order page. If the tracking hasn't updated for a few days, that's usually a scan being missed along the way, but you're welcome to contact us and we'll check.

If you contact us soon after ordering, usually before the order is packed, we can change the size or colour or cancel it. Once an order has shipped we can't redirect it, but you can use our 30-day returns once it arrives.

We're sorry about that. Send us a message within 30 days of delivery with your order number and a photo of the problem. We'll cover the return shipping and replace or refund the item, whichever you prefer.

Not at the moment. Nested Pets is an Australian store and we currently ship within Australia only.

Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay and Shop Pay. All payments go through Shopify's secure checkout, and we never see or store your card details.

You have 30 days from delivery to return an item. Faulty or damaged items are replaced or refunded and we cover the return shipping. For change-of-mind returns the item needs to be unused, unwashed and in its original packaging, and you cover the postage back to us.

Send us a message through the Contact page with your order number and the item you'd like to return. We'll reply with the return address and instructions. Please wait for that reply before posting anything, so your return doesn't go astray.

Once your return arrives and has been checked, we refund your original payment method. Your bank or card provider can take a few extra business days to show it on your statement.

Yes. Let us know what you'd like to swap to when you request the return. If the new option is in stock we'll arrange the exchange; if not, we'll refund you so you can reorder.

Each product page lists the maker's measurements. For beds, measure your pet while they're curled up asleep and add a little room; for harnesses, coats and robes, measure the chest at its widest point and compare it with the size table. If your pet sits between two sizes, go up one.

Most of our soft items have removable covers or can go in the machine on a cool, gentle cycle. Check the care notes on the product page, air dry rather than tumble dry, and brush off loose fur first so it doesn't clog your machine.

We choose products made from pet-safe materials and describe exactly what each one is made of on its page. As with any toy or feeder, supervise your pet while they get used to it and retire anything that becomes damaged or small enough to swallow.

Most pets take a day or two to claim something new. Put it where they already like to rest, add a familiar blanket or a few treats, and give them time. If it still isn't a hit after a couple of weeks, remember you have 30 days to return it.